Hybrid working from a Sunderland office

Competitive salary (depending on skills and experience)

The Company

IGNIFI is an independent creative, digital and design advertising agency that sparks and sustains successful brands for high-profile clients in human and animal health and we’re looking to expand our Client Services Team with a new ambitious and motivated Senior Account Manager.

At the heart of our success is our supportive and collaborative team who love to be the best. Combining our expertise in marketing and life sciences, we have a deserved reputation for exceptional customer service and we pride ourselves on gaining that all-important accolade together in our family-feel approach.

As an Senior Account Manager, you will report into our Group Account Director and join a team small enough to take full autonomy, yet large enough to work on internationally significant projects. Leading high level, proactive key accounts – you will plan, support and ensure ‘on-time/on-budget’ delivery for all our agency services and outputs.

The Role

Responsibilities will also include:

  • Add value to clients while developing existing and new multipoint opportunities within key accounts.

  • Develop compelling solutions for clients that utilize the agency’s key services, focusing on sustainable account growth and demonstrating a solid understanding of clients’ marketing needs, brands, competitors, and challenges.
  • Work seamlessly with the wider client services team (Account Directors, Account Managers, and Account Executives) to proactively manage and execute client projects and campaigns. Confidently deliver a wide range of projects, including advertising, promotional and sales materials, training kits, websites, video and animation, social media, and email.
  • Develop effective relationships with clients and external partners as well as the internal creative, digital, and account management teams to ensure efficient delivery of projects on time and to budget, while ensuring a profitable return.
  • Retain overall responsibility for the profit/loss/growth achieved within key accounts.
  • Ensure the delivery of high-quality work and service to encourage long-term client retention.

What we are looking for:

The successful candidate will have the following relevant experience:

  • Education to graduate/degree standard in a related discipline.

  • Demonstrable experience managing and growing large accounts in a digital/comms agency environment.
  • Excellent organizational skills, attention to detail for proofing, deadlines, and estimating.
  • A positive, proactive attitude and the ability to work well as part of a team.
  • A strong awareness and aptitude for marketing.
  • High standard of oral and written English and excellent communication skills.
  • Excellent presentation skills, comfortable with client pitches.
  • Good financial/commercial awareness.
  • Computer literacy with main MS Office software.

Desirable experience and qualifications:

  • Graduate or post-grad marketing/digital qualifications
  • Experience in project managing content/material development, e.g. technical copywriting and referencing
  • Veeva literate and ABPI qualified

What will we offer you?

  • City centre based ‘home’ (office) with free parking nearby
  • A friendly, supportive and inclusive workplace
  • Development, training and progression opportunities with regular reviews

  • Unlimited access to Udemy online learning academy courses

  • 25 days annual leave (plus bank holidays), rising after 5 years’ service – to additional holidays or the equivalent in salary increase.
  • Following successful completion of probationary period, automatic enrolment into contributed IGNIFI Personal Pension, Group Life Assurance, Yulife and Medicash Schemes.

If you are keen on joining us , please email your CV and a short covering letter with relevant experience to: [email protected]