Hybrid working from a Sunderland office

Competitive salary (depending on skills and experience)

The Company

IGNIFI is an independent creative, digital and design advertising agency that sparks and sustains successful brands for high-profile clients in human and animal health and we’re looking to expand our Client Services Team with a new ambitious and motivated Account Manager.

At the heart of our success is our supportive and collaborative team who love to be the best. Combining our expertise in marketing and life sciences, we have a deserved reputation for exceptional customer service and we pride ourselves on gaining that all-important accolade together in our family-feel approach.

As an Account Manager, you will report into our Group Account Director and join a team small enough to take full autonomy, yet large enough to work on internationally significant projects. Managing high level, proactive key accounts – you will plan, support and ensure ‘on-time/on-budget’ delivery for all our agency services and outputs.

The Role

Responsibilities will also include:

  • Adding value to clients, while identifying existing and new multipoint opportunities within key healthcare-related accounts.

  • Proactive management of the execution of all projects and campaigns for key clients, alongside Senior Account Managers and Account Executives, from concept to delivery (including advertising, promotional and sales materials, training kits, websites, video and animation, social media, email).
  • Developing effective relationships with clients and external partners as well as IGNIFI’s internal creative, digital and account management teams to ensure efficient delivery of projects, on time and to budget, whilst ensuring a profitable return for our efforts.
  • Share of responsibility for the profit/loss/growth achieved within own portfolio of accounts.
  • Ensuring the delivery of high-quality work and service to encourage clients to return to us over a prolonged period.

What we are looking for:

The successful candidate will have the following relevant experience:

  • Education to graduate/degree standard in a related discipline
  • Healthcare/life sciences knowledge and experience
  • Demonstrable experience of managing large accounts in a healthcare or digital/medcomms agency environment
  • Digital savvy (e.g. websites, email, social, video, animation)
  • Excellent organisation skills, attention to detail for proofing, deadlines and estimating is also required
  • A positive, pro-active attitude and ability to work well as part of a growing team
  • A strong awareness and aptitude for marketing
  • High standard of oral and written English and excellent communication skills
  • Excellent presentation skills
  • Good financial/commercial awareness
  • Computer literacy with main MS Office software

Desirable experience and qualifications:

  • Graduate or post-grad marketing/digital qualifications
  • Experience in project managing content/material development, e.g. technical copywriting and referencing
  • Veeva literate and ABPI qualified


What will we offer you?

  • City centre based ‘home’ (office) with free parking nearby
  • A friendly, supportive and inclusive workplace
  • Development, training and progression opportunities with regular reviews
  • Unlimited access to Udemy online learning academy courses

  • 25 days annual leave (plus bank holidays), rising after 5 years’ service – to additional holidays or the equivalent in salary increase
  • Automatic enrolment into contributed IGNIFI Personal Pension & Group Life Assurance Scheme

If you are keen on joining us , please email your CV and a short covering letter with relevant experience to: [email protected]